Need help?  You’ve come to the right place.

We love our customers and want to hear from you! Our world class support team is ready and waiting to serve.  Use any of the methods below to let us know what we can do to help.  Working with us is quick, easy, and fun.

Here’s how you can get in touch with us:

Live Chat

Our support team is standing by ready to help.  Just click the button to chat with us live.  If we’re offline, just leave a message and we’ll get back to you right away.

Email Us

Is live chat not your thing? No problem, take your time, think about it and send us an email.  Our friendly support staff will respond back to you within 24 hours or the next business day.

Search our FAQ’s

Chances are someone else has already had a similar question to you, and that answer is waiting in our easy to use knowledge base.  Just click here to search for your question.

Frequently Asked Questions

Out of more than 6,590 support requests, these are the most common questions we receive.

Click a question below to reveal the answer.



What is your return policy?

How do I get a refund?

What are the return policy terms and conditions?


Learning Your Beauty Profile or Energy Type

What's the difference between the Beauty Profiling Bundle & the Dressing Your Truth Course?

I need help determining my Beauty Profile/Energy Type.

What if I'm wrong about my Beauty Profile?

Where are the face profiling videos?


Order Related Issues

How do I redeem a gift certificate?

When will my Style Guide arrive?

I haven't received my book/order/Style Guide

How do I find out about an item that's missing or damaged from my order?

Can I earn credit when a referral doesn't use my share link?

What if my friend uses my share link and it doesn't give me credit?


Troubleshooting & Account Help

The videos are choppy. How do I get the course to play on my computer?

How do I login to my account when my email and password aren't working?

How do I login to the forum?

How do I change/update the information on my account?

Still Need Help?